How We Handle Your Personal Information
We collect personal data in stages tied to due diligence requirements: Simplified Due Diligence (SDD) for minimal, low-risk interactions, Standard Customer Due Diligence (CDD) through the information you provide at registration, and Enhanced Due Diligence (EDD) when volumes or behaviour patterns are atypical. Full verification becomes compulsory once your aggregate lifetime deposits exceed £2,000, the moment you request a withdrawal, or when a risk alarm is triggered internally.
What We Ask For and Why
At registration we record your first name, last name, country of residence, gender, full address and date of birth. Where Enhanced Due Diligence applies, we also request a government-issued photo ID with all four corners visible and valid for the next three months, a face selfie holding that document, and a utility bill or bank statement issued within the past three months. A Source of Wealth check is obligatory if a single deposit, or connected transfers, exceed £5,000; an account is frozen if that legitimacy cannot be documented.
This information is checked against the details you enter when you complete account verification and against the records created each time you sign in to your account. Server logs and databases are treated as the final authority when any dispute over an account record arises.